Refund & Return Policy

At Pivoney Studios, we want you to be happy with your purchase. Because our product lines include both made-to-order artwork and ready-to-ship merchandise, return eligibility varies by product type.

Made-to-Order & Limited-Edition Artwork

All Pivoney Studios canvas artwork is custom produced after your order is placed. Each limited-edition canvas is individually numbered and accompanied by a Certificate of Authenticity.

Because these pieces are made specifically for each order, made-to-order and limited-edition artwork is considered final sale and is not eligible for return or exchange due to a change of mind, size preference, color preference, or other buyer-remorse reason.

If you need to cancel an artwork order, please contact us as soon as possible at info@pivoneystudios.com. Orders may be canceled before production begins. Once production has started, the order cannot be canceled.

This final-sale policy does not limit your rights if your artwork arrives damaged, defective, or incorrect.

Apparel & Hats

Eligible shirts, hats, and other non-custom merchandise may be returned within 30 days of delivery.

To qualify for a return, merchandise must be unworn, unused, unwashed, and in the same condition in which it was received. Any original tags and packaging must also be included, and proof of purchase is required.

Custom, personalized, altered, or specially requested apparel or merchandise is final sale unless it arrives damaged, defective, or incorrect.

To request a return, contact us at info@pivoneystudios.com before sending anything back. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, contact us at info@pivoneystudios.com as soon as possible so we can evaluate the issue and make it right.

To help us document and resolve the issue, we may require clear photographs showing:

• The damaged or defective item
• The affected area in detail
• The exterior shipping box or mailer
• Interior packaging materials
• The shipping label, when applicable

Please keep the item and all original packaging until your claim has been resolved.

A damaged or defective item may not need to be returned. Pivoney Studios will determine whether a return is necessary after reviewing the photographs and circumstances of the claim. Please do not ship an item back unless we specifically ask you to do so.

When a claim is approved, Pivoney Studios may provide a replacement, repair, store credit, or refund, depending on the circumstances.

For damaged limited-edition artwork requiring replacement, we will make reasonable efforts to issue the replacement under the same limited-edition number and provide the appropriate Certificate of Authenticity. The damaged piece should not be resold or represented as an authenticated limited-edition Pivoney Studios work.

Non-Returnable Items

Made-to-order limited-edition artwork, personalized or custom products, gift cards, and final-sale merchandise cannot be returned for change-of-mind reasons.

Sale or clearance merchandise marked Final Sale is also non-returnable unless it arrives damaged, defective, or incorrect.

Exchanges

For eligible apparel and merchandise, please contact us at info@pivoneystudios.com if you need a different size or item.

Availability cannot be guaranteed. In some cases, the fastest option may be to return the eligible item and place a new order after the return has been approved.

Made-to-order artwork is not eligible for exchange.

Return Shipping

Return shipping costs for eligible change-of-mind apparel or merchandise returns are the responsibility of the customer unless otherwise stated by Pivoney Studios.

If an item is confirmed to be damaged, defective, or 

Non-Returnable Items

Made-to-order limited-edition artwork, personalized or custom products, gift cards, and final-sale merchandise cannot be returned for change-of-mind reasons.

Sale or clearance merchandise marked Final Sale is also non-returnable unless it arrives damaged, defective, or incorrect.

Exchanges

For eligible apparel and merchandise, please contact us at info@pivoneystudios.com if you need a different size or item.

Availability cannot be guaranteed. In some cases, the fastest option may be to return the eligible item and place a new order after the return has been approved.

Made-to-order artwork is not eligible for exchange.

Return Shipping

Return shipping costs for eligible change-of-mind apparel or merchandise returns are the responsibility of the customer unless otherwise stated by Pivoney Studios.

If an item is confirmed to be damaged, defective, or

Non-Returnable Items

Made-to-order limited-edition artwork, personalized or custom products, gift cards, and final-sale merchandise cannot be returned for change-of-mind reasons.

Sale or clearance merchandise marked Final Sale is also non-returnable unless it arrives damaged, defective, or incorrect.

Exchanges

For eligible apparel and merchandise, please contact us at info@pivoneystudios.com if you need a different size or item.

Availability cannot be guaranteed. In some cases, the fastest option may be to return the eligible item and place a new order after the return has been approved.

Made-to-order artwork is not eligible for exchange.

Return Shipping

Return shipping costs for eligible change-of-mind apparel or merchandise returns are the responsibility of the customer unless otherwise stated by Pivoney Studios.

If an item is confirmed to be damaged, defective, or

incorrect due to an error by Pivoney Studios, we will provide appropriate return or replacement instructions.

Original shipping charges are generally non-refundable except when required by law or when the return results from an error by Pivoney Studios.

European Union Customers

If an order is shipped to a customer in the European Union, applicable EU consumer protection laws apply.

EU customers generally have a 14-day right of withdrawal for eligible distance purchases. However, this right does not generally apply to goods made to order, produced to the customer's specifications, or clearly personalized. Accordingly, made-to-order Pivoney Studios artwork may be exempt from the 14-day cooling-off period where permitted by applicable law.

Nothing in this policy limits statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.

Refunds

For eligible returns, we will notify you after the returned item has been received and inspected and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@pivoneystudios.com.

Questions

For questions regarding returns, refunds, damaged orders, or cancellations, contact:

Pivoney Studios
info@pivoneystudios.com