Shipping Policy

Thank you for shopping with Pivoney Studios. Because our store includes both ready-to-ship merchandise and artwork produced specifically for each order, processing times vary by product type.

Made-to-Order Canvas Artwork

Pivoney Studios canvas artwork is custom produced after your order is placed.

Please allow up to 10 days for made-to-order artwork to be produced, inspected, packaged, and prepared for shipment.

This production period is separate from the carrier's shipping/transit time.

Once your artwork has shipped, you will receive tracking information when available.

Shirts, Hats & Ready-to-Ship Merchandise

In-stock shirts, hats, and other ready-to-ship merchandise are generally prepared for shipment as promptly as possible after your order is received, usually within 48 hours.

If an order contains both ready-to-ship merchandise and made-to-order artwork, items may be shipped separately.

You may receive more than one shipment and more than one tracking number for the same order.

Shipping Rates

Available shipping methods and charges are displayed at checkout based on your order, destination, package size, weight, and available carrier services.

Shipping charges are subject to carrier rates and may vary by product and destination.

Delivery Estimates

Any delivery date or transit time shown at checkout or provided after shipment is an estimate, not a guarantee.

Carrier delays caused by weather, high-volume periods, transportation disruptions, customs processing, or other circumstances outside the reasonable control of Pivoney Studios may affect delivery times.

The production time for made-to-order artwork should be considered separately from estimated carrier transit time.

Tracking

When tracking is available, tracking information will be sent to the email address or other contact information associated with your order.

Please allow reasonable time for tracking information to update after a shipping label has been created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an address error, contact us immediately at info@pivoneystudios.com. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered production or has been transferred to the carrier.

If a package is returned, redirected, delayed, or requires additional shipping charges because an incorrect or incomplete address was provided, additional shipping costs may be the customer's responsibility where permitted by law.

Lost or Delayed Packages

If tracking shows unusual delays or you believe your package may have been lost in transit, please contact us at info@pivoneystudios.com.

We will work with you and, when appropriate, the shipping carrier to investigate the shipment.

A carrier delay does not automatically mean that a package is lost. Replacement or refund decisions will be made after reviewing the tracking information and circumstances of the shipment.

Damaged Shipments

Please inspect your order promptly upon delivery.

If your order arrives damaged, contact us at info@pivoneystudios.com as soon as possible.

We may require clear photographs showing:

• The damaged item

• The damaged area in detail

• The exterior shipping box or mailer

• Interior packaging materials

• The shipping label

Please keep the damaged item and all original packaging until your claim has been resolved.

Damaged merchandise may not need to be returned. Pivoney Studios will determine whether a return is necessary after reviewing the photographs and circumstances of the claim. Please do not ship a damaged item back unless we specifically request that you do so.

Approved claims may be resolved through replacement, repair, store credit, refund, or another appropriate remedy depending on the circumstances.

For damaged limited-edition artwork requiring replacement, we will make reasonable efforts to provide the replacement under the same edition number with the appropriate Certificate of Authenticity.

Additional information regarding damaged items and refunds is available in our Refund & Return Policy.

International Shipping

Where international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by the destination country unless otherwise stated at checkout.

International shipments may experience additional delays due to customs processing.

Pivoney Studios does not control customs charges or processing times.

Questions

For questions regarding shipping, tracking, delivery, or damaged shipments, please contact:

Pivoney Studios
info@pivoneystudios.com